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Thanks for ordering a Beer Binding, the beer holder that straps a can to your ski pole, ski boot, snowboard binding or bike. Here's how shipping works so you know what to expect.

Where we ship from
Every order ships from Washington State, USA. We're a small, inventor-owned business and we ship fast: most orders go out the same or next business day, and nearly always within 1–3 business days, even during the holidays.

United States

• Shipping method: most orders ship USPS Ground Advantage with tracking. Priority Mail and Priority Mail Express are offered at checkout if you need it faster. Occasionally we may use UPS or FedEx instead, and you'll get tracking either way.
• Delivery time: usually 2–8 business days after it ships.
• Cost: calculated at checkout. Free Ground Advantage shipping on orders of $45 or more.

International
BeerBinding.com checkout is available for Canada, Australia, New Zealand, Switzerland, Japan, South Korea, Norway and Liechtenstein. International rates are calculated at checkout.

Ordering from the UK or EU? Please order from our official Etsy shop: beerbinding.etsy.com. Etsy collects and handles VAT for you, and Etsy's buyer and seller protections cover your order if anything goes wrong in transit. It's the same Beer Binding, shipped by us. Our Etsy shop also ships to many other countries, so if yours isn't available at checkout here, order there or email us and we'll see what we can do.

Delivery times: international orders typically arrive in 18–25 days. International mail can take longer, though, and packages sometimes sit in customs or between postal services for a while, especially in winter. From November to February (ski season plus the holidays), delivery can take 4–6 weeks or more. Tracking often goes quiet once a package leaves the US. That's normal and usually doesn't mean it's lost.

Before you reach out: please check your tracking link and wait at least 30 days from the ship date (45 days from November to February). If it still hasn't arrived after that, email us and we'll look into it.

Your address
Please double-check your shipping address at checkout, including apartment or unit number, postal code and country. We ship to the address you enter.

• If a package is returned to us because the address was incomplete or incorrect, we'll gladly reship it once you confirm the right address. You'll just need to cover the new shipping cost.
• If a package is delivered to an incorrect address that was entered at checkout, we can't replace it or refund it at no cost.
• Spot a mistake? Email us right away at beerbinding@gmail.com. If your order hasn't shipped yet, we'll fix it for free.

Customs, duties and taxes
International orders may be charged import duties, taxes (VAT/GST) or postal handling fees when they arrive in your country. These aren't included in our prices or shipping cost at checkout, and they're paid by the recipient. Fees depend on your country's rules, so check with your local customs office if you're unsure. (Etsy may collect some taxes at checkout for certain countries.)

Lost or damaged packages
We're responsible for your order until it's delivered. If something goes wrong in transit, we'll make it right.

• Lost: if the carrier confirms a package is lost, or there's been no tracking movement for 30 days (US) or 60 days (international), contact us and we'll send a replacement or give you a full refund.
• Damaged, defective or wrong item: email us within 30 days of delivery with your order number and a photo and we'll sort it out.
• Marked delivered but not received: check with neighbors, building management and your local post office first, then email us within 14 days. We'll open a claim with USPS and work with you on a fair fix.

See our Refund Policy (https://beerbinding.com/policies/refund-policy) for more details.

Questions?
Email beerbinding@gmail.com with your order number and we'll get back to you. Thanks for supporting a small business, and cheers! 🍻